Question 1

Which countries do you ship to?

Accepted Answer

We deliver door-to-door to 209 countries and territories through a network of 1,115 offices. If you have a specific destination in mind, ask us and we'll confirm the best service and route.

Question 2

Which service should I choose?

Accepted Answer

It comes down to speed and budget. Choose Express for urgent, time-definite delivery; SkySaver Economy for cost-effective, less time-sensitive shipments; Same-Day & Time-Critical when every hour counts; and Road or Air & Sea Freight for larger or heavier loads. Not sure? Tell us what you're sending and we'll recommend the right option.

Question 3

How long will delivery take?

Accepted Answer

Transit times depend on the origin, destination and service you choose. Express is our fastest door-to-door option, while economy and freight take longer. Request a quote and we'll confirm the expected transit time for your route.

Question 4

Are there weight or size limits?

Accepted Answer

Limits vary by service and destination — parcels, pallets and freight each have different maximums, and we handle heavy, bulky or out-of-gauge items through our freight and special services. Send us the dimensions and weight and we'll confirm the best fit.

Question 5

What items can't I ship?

Accepted Answer

Prohibited and restricted items follow international carrier rules and the laws of the destination country — this typically covers things like cash, illegal goods and many dangerous goods unless properly declared and packed. Some goods (for example batteries, dry ice or other hazardous materials) can be shipped under special handling. If you're unsure whether something can be sent, check with us before booking.

Question 6

How is shipping priced?

Accepted Answer

Pricing is based on the greater of your shipment's actual weight and its volumetric (dimensional) weight, plus the service, destination and any customs charges or surcharges. Request a quote for an exact price on your shipment.

Shipping & delivery

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