Question 1

How do I open a business account?

Accepted Answer

Contact our team to set up a business account. You'll get agreed rates, online booking, consolidated invoicing and, if you need it, API access.

Question 2

How do I sign in to the customer portal?

Accepted Answer

If you have a SkyNet business account, open the Customer Portal from the link in the site footer and sign in with your email and password. Accounts are created by our team — there's no public sign-up, so contact us if you need access. Forgotten your password? Use the “Forgot password” link on the sign-in page and we'll email you a reset link.

Question 3

How does billing and payment work?

Accepted Answer

Business accounts are invoiced for their shipping activity on agreed terms. Get in touch and we'll walk you through the payment options and terms that suit you.

Question 4

How do I update my details or get support?

Accepted Answer

Reach our team by phone on +49 (0)89 7455750 or by email at info@skynetworldwide.de, or use the contact page. We'll help with bookings, accounts and anything else.

Question 5

How is my personal data handled?

Accepted Answer

We process personal data in line with the GDPR and only as needed to provide our services. See our Privacy Policy for the full detail — and you can adjust your analytics and cookie choices any time from the link in the footer.

Account & billing

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