Question 1

Will I have to pay customs duties and taxes?

Accepted Answer

For international shipments, the destination country may charge import duties and taxes (such as VAT). Who pays depends on the terms: by default the receiver pays on arrival, or you can choose Delivered Duty Paid (DDP) so the sender covers them and your customer pays nothing at the door.

Question 2

What is DDP (Delivered Duty Paid)?

Accepted Answer

With DDP, duties and taxes are calculated and paid up front by the sender, so the shipment is delivered with nothing to pay on arrival — a smoother experience for your customers. Ask us to set this up for your shipments.

Question 3

What documents do I need for an international shipment?

Accepted Answer

Most international shipments need a commercial (or proforma) invoice describing the goods, their value and origin. Some destinations or goods need extra documents, such as certificates of origin or licences. We prepare and check the declarations for you as part of our customs service.

Question 4

Why is my shipment held at customs?

Accepted Answer

Shipments can pause in customs while duties are assessed, documents are checked or an inspection is carried out. This is normal and usually short. If yours seems held up, contact us with your tracking number and our local team will chase it.

Question 5

How are duties calculated?

Accepted Answer

Duties and taxes are based on the goods' commodity (HS) code, their declared value and the destination country's rules. Correct classification avoids delays and overpayment — which is exactly what our customs team handles for you.

Customs & duties

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